Studio Policies
Sign-Up Policy
Registration opens 7 days before class. You can sign up online using our online schedule or via our Brass Vixens App for iPhones (via App Store) or Android devices at (via Google Play Store).
All reservations are held until class begins.
Late Policy
Studio doors will open 10 minutes before class time. There will be no admittance to class 5 minutes after start time. This is for both your safety and courtesy for others, and we ask that you respect both our staff and other students by showing up on time.
If you arrive too late to be admitted into class, your booking will be treated as a late cancellation. The class credit will be forfeited and the late cancel fee will apply.
We do not accept phone calls for lateness.
If you are taking TTC, we recommend that you give yourself some extra travel in case of any public transit delays.
Cancellation Policy
You must cancel online using our online schedule or the Brass Vixens App. We do not accept phone, text or e-mail cancellations.
We require at least 6 hours’ notice for cancellations. As long as you cancel at least 6 hours before your scheduled class or while on the waitlist, you will not be charged and your class credit will be automatically returned. For example, if your class is at 7:00 PM, you must cancel by 1:00 PM or earlier.
Cancellations made within 6 hours of the class start time will be considered a late cancellation. In this case, the class credit will be used and a $10 late cancel fee will apply.
If you do not attend your scheduled class and have not canceled in advance, it will be considered a no-show. The class credit will be used and a $20 no-show fee will apply.
Workshops/Extra Fee Sessions: We require at least 72 hours for cancellations. Please note since workshops are special events, any late canceled or missed workshops cannot be refunded, exchanged or credited back.
Private Events: Please see the Parties page for our booking and cancellation policies.
Waitlist Policy
If a class is full, you may sign up for the waitlist. Spots often become available when students cancel in advance.
If a student cancels more than 4 hours before the class start time and you are next on the waitlist, you will be automatically added to the class. You will receive a notification confirming that you have been moved from the waitlist into the class. Please ensure that your email or text notifications are enabled for this feature to work.
Once added to a class, you are expected to attend, and the standard cancellation policy will apply.*
*If you are unsure whether you can attend on short notice, please remove yourself from the waitlist to avoid being automatically added to the class and incurring any charges resulting from a late cancellation.
Non-Refund Policy
Sorry Vixens, we don’t offer refunds.
Memberships Freezes
Autopay memberships: Ready for a vacay? We got you. You can freeze your membership for 1 month at a time. Need a longer break? We can add an additional month freeze for $10/month. Need an extended freeze due to injury or illness? Our maximum medical suspension is up to 12 months with written directive from a physician.
Promotional memberships: Promotional memberships purchased at a reduced rate must be activated within 90 days and used in full upon activation over the allotted period. Promo memberships cannot be put on hold once activated.
Purchasing a membership does not automatically cancel or pause any other existing memberships or passes you may already have. Any membership change requests must be e-mailed to info@brassvixens.com with at least 5 business days notice before the next auto payment date.
Level Changes
Each curriculum we teach has a specific minimum class requirement. Please e-mail info@brassvixens.com for details. If you are from another studio and have previous experience, please contact us. We will ask you about your previous experience to determine the best level for you and update your account prerequisites accordingly.
