Registration opens 4 days before class at midnight. You can sign up online using our online schedule or via our Brass Vixens App for iPhones (via App Store) or Android devices at (via Google Play Store).
All reservations are held until class begins.
Studio doors will open 10 minutes before class time. There will be no admittance to class 5 minutes after start time. This is for both your safety and courtesy for others, and we ask that you respect both our staff and other students by showing up on time.
We do not accept phone calls for lateness.
If you are taking TTC, we recommend that you give yourself some extra travel in case of any public transit delays due to Covid-19 distancing protocols.
Our cancellation policy has changed from 12 hours notice to 6 hours. As long as you cancel at least six(6) hours before your scheduled class or the wait list, you will not be charged or you will get your class credit back automatically; ie. If your class is at 7pm, you must cancel by 1pm.
You must cancel online using our online schedule or the Brass Vixens App. We do not accept phone or e-mail cancellations.
- Late Cancel: If you do not cancel 6 hours or less before class time, you will be charged a $10 fee
- No Show: If you do not show up to your scheduled class, you will be charged a $20 fee
Pass holders will use up a class credit for a late cancel or no show. The above fees are automatically added to your account and must be paid upon notice.
Wait List Policy
If classes are full you can sign up to be on the wait list, as sometimes students will cancel early from classes making room for those on the wait list.
When a student cancels their class (with more than 6 hours notice) you will receive an automatic email notifying you that you have been moved from the wait list into class. If you are added into class, you will be expected to show up and the same cancellation policy applies*.
*If you are not sure you will be able to make it with short notice, please remove yourself from the wait list to avoid any charges in case you are automatically added from the wait list.
Refunds are not offered.
Promotional memberships purchased at a reduced rate are to be activated before their expiry and used in full upon activation over the allotted period. Promo memberships cannot be put on hold once activated.
Each curriculum we teach has a specific minimum class requirement. Please e-mail [email protected] for details. In addition, we require an instructor recommendation for all level changes. If you are from another pole studio and have previous experience, please e-mail us. We may schedule you for an assessment with a qualified instructor and then update your account accordingly.